FAQ

Can I take my scooter on an airplane?

1. Mobility scooters advises that regardless of your battery type always check with the airline directly to get their approval before travelling. Please find FAA rules here

Will I be charged shipping?

1. Standard ground shipping is FREE for all electric scooters

What happens if my scooter breaks down?

1. We are here to support you throughout the life of your purchase. Please contact us directly at help@mobilityscooterdepo.com  

How does returns work?

1. Unused scooters (clean & no scratches) and in original packaging can be returned within 30 days. You will be responsible for freight charges unless you receive a wrong or damaged item. In that instance, please contact us at help@mobilityscooterdepo.com  and we will arrange for freight and for shipping you an undamaged or corrected unit.

What if I cancel my order after it has shipped?

1. In these cases, you must accept delivery, and process the return to back to the correct address. A restocking fee will apply.